Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

I want to change my password or email address. How can I do this?
You can change your password by going to your account. The account button can be found at the top right of our website. Here you click on 'forgotten your password?' and after entering your email address you will receive a new password. To change your email address, you can send an email to: info@autogeurtjes.nl

I see that I made a mistake in my personal information. How do I change this?
You can change the personal data yourself on the site. Log in with your account and change the details. If you have made a mistake in the shipping address, please call customer service to change your information. The package can then still be sent to the correct address.

I have received several confirmation emails from Autogeurtjes.nl. Will I now receive the order multiple times?
Only orders that have been paid will be processed. Our website assumes that when you go to the payment option, you actually pay. In the event of non-payment or an error during payment, you will still receive an email. Your order will only be processed if you receive an email that the payment has been successful. Orders that have not been paid will be removed from our system over time.

Can I track the status of my order?
After sending your package, you will receive a Track & Trace code from us so that you can track your package. Orders are normally delivered to you within 1 working day. If a package takes more than 3 working days to reach you, please contact us so that we can find a suitable solution.

I want to change my order. How do I do that?
To change your order, please contact our customer service. We always advise you to call us if there are any changes to your order. You can reach us on 0180 - 700211. Changes are no longer possible if the package has already been sent.

I see on the site that I can enter a discount code. How do I get such a code?
You can receive discount codes in special cases. Autogeurtjes.nl usually works with general benefits for all customers. You can find promotions on our Instagram page or in our newsletter.

I previously purchased a product from Autogeurtjes.nl that is no longer on the website. Is this product no longer available?
It is best to contact our customer service (0180 - 700211). We can tell you exactly which products are and are not in stock.

How can I pay?
You can pay via iDeal (Dutch banks), Sofort, Postpay via Klarna, Credit Card or Paypal, Google Pay, Apple Pay and Shop Pay

I'm not sure if I paid. How do I find out?
As soon as we have received your payment, you will receive a payment confirmation by email. If you do not receive a payment confirmation, first check whether the money has been debited from your bank/account. If the money has been debited, please contact our customer service.

What are the shipping costs?
Orders within the Netherlands are shipped free of charge from €30.00. The shipping costs to Belgium are €12.00 and from an order with an amount of €50.00 the shipping costs are free. Would you like us to ship a package to another country? Please contact us for the options and rates.

When do I receive my order?
Your order will be processed immediately after receipt of payment (during office hours). Orders that are completely available from stock will be shipped within 24 hours. For orders where products are not immediately available, we will always contact you to find the best solution together with you.

What happens to my package if I am not at home when the delivery person comes?
The package is offered for the first time one day after the package has been shipped. The second time, if necessary, will follow the day after. In the Netherlands, the package will then be taken to a collection location and you will receive a note in the mailbox where and when you can pick up the package. In Belgium the package is also offered twice, but is returned to us after the second time. So make sure you are at home. You can track the package via the track & trace link that you receive by email. Packages are also delivered on Saturdays in both the Netherlands and Belgium.

How can I contact Autogeurtjes.nl customer service?
Autogeurtjes.nl can be reached on telephone number 0180 – 700 211 and by email: info@autogeurtjes.nl. We are happy to help you on working days from 9:00 AM to 5:00 PM. Emails will be answered within 24 - 36 hours. Emails sent over the weekend will be answered on Monday.

I have a complaint. Where can I go with this?
It is very annoying that you are not satisfied with the product or service we provided. If you have a complaint about our products or our service, you can contact us via the contact form. You will receive a substantive response from us within 14 days of receiving your complaint.

I have received a wrong product. How do I solve this problem?
Always contact our customer service and report the error. We will help you further to resolve the problem.

I ordered the wrong product and would like to exchange it. Is that possible?
You can always return products that have not been used to us. Please contact us on 0180 – 700 211 or info@autogeurtjes.nl.

Where can I find the general terms and conditions of Autogeurtjes.nl?
The general terms and conditions are stated on our website. To help you further: here is the link.

What exactly do I pay for the product I order?
The amount the product costs is stated in large format for each product. This price includes VAT.